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How to reach us when something breaks or you need a hand.
Updated 1 November 2026
Este documento solo se mantiene en checo e inglés. Una traducción jurídica es trabajo de un abogado, no de una máquina, así que estás leyendo la versión inglesa.
Brainee is operated by Filip Zemánek, Company ID 14207893, Prakšice, Czech Republic. There is no call centre behind the app — the person who wrote it reads and answers the mail.
1. Where to write
| About | Address | We reply |
|---|---|---|
| Anything about the app, ideas, complaints | ahoj@brainee.eu | within 2 working days |
| Personal data, account deletion, data export | soukromi@brainee.eu | within 30 days, usually at once |
| Subscriptions and payments | ahoj@brainee.eu | within 2 working days |
You can also report a bug straight from the app: Settings → Report a bug. It attaches your device and version details, which makes the cause much quicker to find.
2. Common things
- Dictation does not work: check in your phone settings that Brainee is allowed to use the microphone and speech recognition. Dictation does not run on a simulator or a device without a speech service.
- Tasks do not show up on another device: sign in with the same account on both. Without signing in, data stays on the phone.
- The calendar will not connect: when approving access at Google or Microsoft, the calendar permission has to stay ticked. Without it the connection is not saved.
- Forgotten password: choose Forgotten password on the sign-in screen and we will send you a link to set a new one.
- Cancelling a subscription: in the subscription settings of your Apple ID or Google account. We cannot see it and cannot cancel it for you.
3. If you are not happy
Write to us and we will try to sort it out. If we cannot agree, consumers in the EU can turn to the Czech Trade Inspection Authority (coi.cz), the out-of-court body for consumer disputes. Data protection is supervised by the Czech Office for Personal Data Protection (uoou.cz).