Legal
Deleting your account and data
How to delete your Brainee account and what happens to your data.
Effective from 1 November 2026
Este documento solo se mantiene en checo e inglés. Una traducción jurídica es trabajo de un abogado, no de una máquina, así que estás leyendo la versión inglesa.
You can delete your account yourself from the app. If you no longer have the app — you changed phones or uninstalled it — write to us and we will delete it for you. Both are free and you do not have to give a reason.
1. From the app
Open Settings, scroll to the Data section and choose Delete account. You confirm it once and it happens immediately.
2. Without the app
Write to soukromi@brainee.eu from the e-mail address on the account and say that you want the account deleted. We handle requests within 30 days at the latest, usually within a few working days.
If you write from a different address than the one on the account, we have to verify it is you. Otherwise anyone could write in someone else's name and have their data deleted.
3. What gets deleted
- The account, your name and e-mail address
- All tasks, notes and custom categories
- App settings and dictation languages
- Insights and the history of completed and deleted tasks
- Google Calendar and Outlook connections, including access tokens
- All signed-in devices and active sessions
Deletion cannot be undone. Data is removed from the database immediately and from the encrypted server backups within 14 days at the latest, when the oldest backup is overwritten.
Events that Brainee created in your Google Calendar or Outlook stay there. They are in your calendar and they are yours — you can delete them yourself, or ask us in the e-mail and we will remove them before deleting the account.
4. What we have to keep
| What | How long | Why |
|---|---|---|
| Proof of subscription payments | 10 years | Czech accounting and VAT law |
| A record that the account was deleted | 3 years | So we can show the request was handled |
| Crash reports with no link to an account | 1 year | Technical debugging; they can no longer be traced to you |
None of this contains your tasks, notes or recordings. It is accounting records and a note that the request was handled.
5. Your subscription
Deleting the account does not by itself cancel a subscription bought through the App Store or Google Play — the store manages it, not us. Please cancel it in the subscription settings of your Apple ID or Google account, otherwise it will keep renewing.
6. Deleting the data but keeping the account
If you want to delete only the content and keep the account, delete your tasks and notes in the app, or write to soukromi@brainee.eu. You can export your data first — Settings, Export data.